Feature
Calls, first-class
You work voice as a first-class part of the stream, not a silo bolted on the side. A ringing phone, a screened caller, a left message, all in one queue. The whisper a caller hears is spoken in the building, and the message they leave is transcribed there too.
What it does today
Screen a call
You decide what a number gets before it ever rings a desk: block it, ring a destination, drop it to voicemail, or pass it straight through. The rule runs on the trunk, so the screening happens whether or not anyone is at the workstation.
Set up call screeningVoicemail in the same queue
A message a caller leaves is recorded and transcribed on your own hardware, then you work it from the same inbox as a fax, under the same routing rules and review. You see a voicemail and a page side by side, both read, both ready to route.
Set up voicemailSpoken prompts on-prem
The greeting a caller hears (the whisper that tells them they have reached the right line) is synthesized in the building, not pulled from a cloud voice. No part of the call leaves the premises to be spoken or to be read.
Set up call screeningOne trust score across voice and fax
A routing rule earns its autonomy from its whole history, not from one channel at a time. The calls it has handled and the faxes it has handled count toward the same earned-trust ledger, so a rule graduates on everything it has ever gotten right.
How voicemail rides the same machineryRelated
See it on your own stack
Open the app, or read how you screen a call before it rings.